Forbo Nairn

Helping the flooring industry meet customer expectations

Logistics is not just about storage, handling and distribution; but meeting the expectations of specific customers and protecting brand values. Many providers win business on their delivery and service promises: so their choice of logistics partner is crucial. The physical transportation of bulk product has to be handled carefully; flooring products are susceptible to damage, and their sheer bulk necessitates maximum cubic capacity storage. Professional stock monitoring and control is also essential. But it is the customer experience that really determines whether expectations are met.

With its ‘can-do’ approach TDG provides innovative solutions and cost-saving new approaches for the flooring industry.

Focus on......Bonar Floors (now part of the Forbo Group)
Tessera (a division of Bonar Floors) design and manufacture high performance carpet tile floor coverings for commercial interiors. Customer satisfaction is a core value for the company. TDG is able to meet Bonar Floor’s stringent delivery requirements and maintain cost-effectiveness levels by utilising and managing a variety of transport facilities including its own vehicles, pallet network delivery and a trusted team of regular sub-contractors.

Delivering quantifiable benefits

• TDG holds up to 6,000 Tessera pallets at any one time.
• Orders are picked on day one, dispatched overnight, with timed delivery taking place anywhere in the UK on day three.
• Urgent orders are delivered next day.

“TDG store and distribute around 16,000 pallets of Tessera carpet tiles a year. Since beginning our relationship in 2004 we have been impressed with the flexibility of their service. TDG take pride in presenting solutions which fits well with our own commitment to customer service.”
Andrew Hall, Operations Director, Bonar Floors

Contact us to discuss how our experience in this case may be relevant to your business.