French Connection

Consolidating operations in the fast-moving world of fashion with French Connection UK

French Connection UK’s existing warehousing operations were located in three separate locations (with disparate operating processes) and needed to consolidate. TDG worked with French Connection UK to source a new 15,000 square feet site at Thurrock, comprising 73 permanent staff, plus agency workers to assist during peak periods. One of the biggest challenges of the project was the transfer across to one, uniform way of working. Management teams undertook a value mapping exercise to establish the most effective ways of working.

Warehouse staff now use hand held scanners for fast and efficient picking of stock to top up stores and customer stock nationally. TDG also maintains a fleet of vehicles onsite. Daily deliveries are made to stores in the M25 region. A further fleet of third party providers deliver throughout the UK.

Delivering practical solutions

• The cost per unit has reduced by up to 40% for some lines.
• The in-store French Connection UK epos system automatically transmits requirements overnight into TDG’s warehouse - stock is replenished within two to three days
• Over 25 performance measures including dispatch rates, Health & Safety and security feed management reports to ensure objectives are met.

“We have been very pleased with the consolidation of our operations carried out in a very short time frame by TDG. Undertaking operational change on the scale we have done is bound to create some issues, however TDG have succeeded in finding and adopting workable solutions without any adverse effect on our in store activity.”
Steve Pragnell, Logistics Manager, French Connection UK
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Contact us to discuss how our experience in this case may be relevant to your business.